Terms & Conditions

WELCOME
Welcome to Needle My Heart. Please feel free to browse all of our amazing creations. I welcome all custom orders as well so please message me if you would like something custom designed.  Turn around time is currently 2-3 weeks. Please allow 3-5 business days for shipping within the US.

PAYMENT
I currently accept PayPal and (COMING SOON!) any form of credit card (direct checkout).  All items are made to order(unless otherwise noted) and are not created until payment is received.

SHIPPING
All items ship USPS first class mail with tracking. Please message me for an upgrade.   Orders are shipped to the address provided when checking out. Please note I will NOT change the address after purchase has been made.    Once items ship I am no longer responsible for them. If you would like to add insurance please contact me before hand.

Please be advised that a the arrival date of your item will not be guaranteed by me, as it is not guaranteed by USPS either. First Class Shipping (3-5 days) and Priority Shipping (1-3 days) are only estimated times. Priority Express is the only form of shipping that is guaranteed by USPS, or you get your money back.

REFUNDS AND EXCHANGES
Due to the nature of items I will not accept returns or provide refunds on ANY order unless there is a defect in your item. This means if you change your mind, size given was wrong, wrong address, you fail to leave information needed regarding what you want on the item or failure to read my turn around time. If there is a defect in your item you have 24 hours to send a photo showing the defect and I will remake the item and ship it out again, however there will be no refund.

**PLEASE make sure you read my shop announcement for turn around times. If you need your item sooner I do offer a $5 rush fee and accept a few rush orders per month, however you must message me BEFORE ordering.

Please make sure your address is always correct. I ONLY ship to the address provided at checkout.

ADDITIONAL POLICIES AND FAQS
**Please note some items require size and/or color. Please be sure to state in the notes to seller (NOT PayPal receipt) what your preferences are. Without this information your order will be held.

**All items are handmade, please remember that no two items are identical.

**There may at times be a slight difference between real and perceived colors of an item due to the nature of an item or resolution of a monitor.

*All items come from a smoke free home.